Refund policy

If for any reason you're not satisfied with an order, the item(s) can be returned in its original condition within 7 days of its delivery date for a store credit only, not including shipping and handling charges. Refunds are issued back to the original form of payment used to purchase the order. You will receive an email notification after the refund has been processed.Please allow up to 2-4 weeks from the time we receive your return for it to be processed.

Sale/Clearance Items, Bodysuits and Swim wear are FINAL SALE.
Gowns can't be returned for store credit but can only be exchanged for another size.
Customers are responsible for shipping fees to send the return back to dresswellshop2020 and for re-shipping for exchanges.

Please do not send your return back to the original address that is on the shipping label that you have received as this is not our returns department address and we are not responsible for any packages that are shipped to that address.

dresswellshop2020 reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return terms and conditions. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order at the customer's expense.

All items are quality controlled and checked for any faults before they are dispatched to customers. If any of the items you receive happen to be faulty or missing from your order, it must be reported within 24 hours.

dresswellshop2020 reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return. If it is proven that the item was shipped defective or incorrect, a replacement will be shipped to the customer if it is available in stock if not a store credit will be issued. The returned defective item will have to be shipped back to us within 24 hours of receiving our authorization return email.

In order for your credit to be processed promptly, please follow the instructions below:

Please email us the order number, items you wish to return/exchange and the reason for your return/exchange at haroldmazzella@gmail.com or through our contact page.

Once your return request is approved, our returns department will email you our Return Shipping Instructions that you will need to follow in order to have the item returnedback to us. You will have to ship out your return with a courier of your choice within7 days from receiving your order.

Email: haroldmazzella@gmail.com

Phone: 5075642076

Recipient: xiaoxia sun

Return Address:

weixian nanlinzuangxiang goujiaqiancun 17hao ,zhangjiakou Hebei ,075721 China